Privacy Statement

Our Commitment to Your Privacy

This site is owned and operated by Netcar Motors Pty. Ltd. (ABN 85 615 072 832) trading as Netcar Leasing. Your privacy on the Internet is of the utmost importance to us. At Netcar Leasing, we want to make your experience online satisfying and safe.

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by offline or online, including through our website netcarleasing.com.au. In this Privacy Policy we, us or our means Netcar Leasing ABN 85615072832.

Personal information

The types of personal information we may collect about you include:

• your name;
• images of you;
• your contact details, including email address, mailing address, street address and your telephone number;
• your age range;
• details of your driver’s licence, including a scanned copy of your driver’s licence;
• your credit card details and a scanned copy of your credit card;
• your vehicle hire preferences, including areas you intend to drive the vehicle;
• information you provide to us through customer surveys;
• your sensitive information as set out below;
• details of products and services we have provided to you and/or that you have enquired about, and our response to you;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you areusing and the domain name of your Internet service provider;
• additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permitus to collect information; and
• any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

• to enable you to access and use our Site, and associated applications and associated social media platforms
• to enable you to rent a vehicle from us;
• to contact and communicate with you;
• for internal record keeping, administrative purposes, invoicing and billing purposes;
• for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;•to run competitions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
• to comply with our legal obligations and resolve any disputes that we may have; and
• if you apply for employment with us; to consider your employment application.

Netcar Leasing Gathers User Information In The Following Processes:

We offer the following free services, which require some type of voluntary submission of personal information by users:

1.“Get a Quote” form submission

Our users can choose to enter their details to receive further information relating to getting pricing on our products or services. The information gathered from this form is used for identifying users needs andto provide contact information for further communication about our products and services as specifically requested.

2.“Contact Us” form submission

Our users can choose to request further information or ask questions directly from our online enquiry form. The information gathered from users will be used to make contact with these clients to provide answers to their questions and not for any other purpose.

Children

Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

Disclosure of personal information to third parties

We may disclose personal information to:

• third party service providers for the purpose of enabling them to assist us in providing our services to you, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers,professional advisors and payment systems operators;
• our employees, contractors and/or related entities;
• our existing or potential agents or business partners;
• sponsors or promoters of any competition we run;
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
• third parties, including agents or sub-contractors, or vehicle distributors who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and•third parties to collect and process data, such as Google Analytics. This may include parties that store data outside of Australia.

By providing us with personal information, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under thePrivacy Act and you will not be able to seek redress under the Privacy Act. 

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonymin your dealings with us.

Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

Correction: If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns.If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies)you may not be able to access all or parts of our site. We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. We may use Google Analytics to collect and process data. To find out how Google uses data when you use third-party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.

Usage tracking

Netcar Leasing tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Netcar Leasing does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).

We use tracking information to determine which areas of our sites users like and don’t like based on traffic tothose areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

OPT-OUT POLICY

We give users options wherever necessary and practical. Such choices include:

Opting not to participate in certain interactive areas, which completely alleviate the need to gather any personally identifiable information from our users.

Contact via email or phone to request the deletion of any correspondence or personal information.

YOUR CONSENT

By using this site, you consent to the collection and use of this information by Netcar Leasing. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

For any questions or notices, please contact our Privacy Officer at:

Email: privacy@netcarleasing.com.au

Last Update: 10 February 2021